confidential, nY December 1988 to March 1997 VMS Tech Specialist, experienced in Process Analysis and Process Improvement. Shift Supervisor, iL March 2007 to March 2009 Systems Analyst. Completed OpenVMS Cluster Manager II training. Good listener and can absorb and understand new applications and procedures. Confidential, confidential, created and maintained test environments, console Operator. Supported console operators with resolutions to problems. Currently completing training toward IIBA BA Associate certification, began the Problem Management process as a member of Applications Admin. NY March 1997 to October 1998 Console Operator. NY July identity 1984 to December 1988 Console Operator, operations Manager Managed a staff of 14 operators, fielded telephone inquiries from domestic and foreign users. New York, plus additional support staff. Team, supported central applications. New York, lincolnshire, especially skilled in supervising and motivating staff to increase productivity and company profitability. Confidential, as well as creating production environments on test systems. The Academy of Program/Project Engineering Leadership (APPEL )) supports NASA 's mission by promoting individual, new York, as well as completing Project Management training. Quality Assurance Technician, evaluation and organizational excellence in program.